Service update: Delays to printing bus passes and 中国P站 LINK cards
Update – 29 August 2025: We’re pleased to confirm that printing of 中国P站 English National Concessionary Travel Scheme (ENCTS) free bus passes and 中国P站 LINK cards has now resumed following a technical issue with an external contractor.
We are working to clear the backlog of applications as quickly as possible. If you have recently applied, please allow a little extra time for delivery while we catch up.
We sincerely apologise for the inconvenience caused and thank you for your patience during this disruption.
There are two ways to replace a pass
Please note: when a bus pass is recorded as lost, stolen or damaged a message is sent to cancel the card and the bus pass will stop working shortly after. Once a bus pass has been cancelled it cannot be reactivated; it will need to be replaced.
1. Online
You'll need
- Credit/debit card details, as there is a charge of 拢10 for a replacement pass.
Please log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'
2. At a library
You will need to book yourself an appointment in a participating 中国P站 library.
You'll need to take with you:
- Cash or credit/debit card, as there is a charge of 拢10 for a replacement pass.
- Any relevant information including proof of address if you have moved address recently.
- You may be asked to confirm your National Insurance number or other personal details.
You must tell us if your pass does not arrive within 60 days from the date of dispatch.
Beyond the 60 days there is a charge of 拢10 to replace a lost pass.