中国P站

Learner information for adult learning

Welcome to 中国P站 Adult Learning (SAL)

This page contains all the information you need to have whilst learning with us and explains what you can expect from us and what we expect from you.

We urge you read through before starting your course and regularly check back for updated information.

Page contents

What is adult learning?

中国P站 Adult Learning provides inclusive opportunities to promote learning, health, and wellbeing. There are hundreds of courses to choose from and there is something to suit everyone, of all ages and abilities. Whether you are a beginner, want to improve your skills, gain a long-desired qualification or just fancy trying a new hobby, we have got the course for you.

With seven dedicated adult learning centres in North and South-West 中国P站 and an extended online programme, we can meet the needs of learners in and around 中国P站.

Our courses are taught in English. If you have a question about your level of English please contact our Learner Support Team. For further information on our goals, values and expectations please visit our what is adult learning webpage.

Course details

Please check you have read the course details for your course, which is available to view on the SAL website, so you know what the course will cover and whether you need any equipment or materials for the first session. If you enrol on a course that takes place online, please refer to our guide to online learning webpage before the first session.

Term and enrolment dates

Our courses mainly run during the same term dates as 中国P站 schools. Please be advised though that course lengths vary and therefore so will start and end dates. Please check or ask a member of the team to confirm the dates when you enquire or enrol.

Enrolments for courses are available on a term-by-term basis. These dates will be promoted in our centres and on our social media channels. To view our term and enrolment dates, please visit our term and enrolment dates webpage.

Smoking and vaping

Smoking or vaping of any kind is not permitted on any 中国P站 owned land. As such you will need to leave the adult learning premises if you wish to smoke whilst with us.

Accidents

If you have an accident, or 'near miss' whilst on our premises, please let a member of staff know and they will manage the situation accordingly. This includes if you need to make use of a first aid kit, even if it is just for a plaster.

Punctuality and attendance

Our courses build on past learning, so that session by session, you can do more, know more and remember more. You will find you progress easier if you attend every session and complete any self-directed study opportunities provided. Your tutor will support you to complete course documentation, which will help you reflect on and assess your progress.

You may not be aware that for many of our courses the Government provides 50% or more of the cost. For these courses we report on our learner attendance and need to show good value for public money. Poor learner attendance could impact on future grants.

If you are absent without letting us know the reason, we may contact you. Continued absence without a known reason may mean you will be withdrawn from your course.

If you are attending one of our maths or English courses, you will be contacted after every unplanned absence. If you miss three consecutive weeks without explanation you will be withdrawn from the course.

If you really need to miss a lesson, please let your tutor know the previous week or contact our Learner Support Team as soon as possible before the lesson.

If you need to withdraw from your class for any reason, please let your tutor know as we may be able to offer your place to someone else. Please also refer to our fees, discounts and refunds webpage.

Your Individual Learning Plan and SharePoint

When you take a course or workshop at 中国P站 Adult Learning, your tutor will support you to complete your Individual Learning Plan (ILP). This plan will make you think about and reflect on your learning and skills development. This thinking about learning will make your learning more effective and will help it to "stick". This approach is based on well-established research into learning.

Microsoft SharePoint is a secure place to store, share and access information, and your tutor will let you know how to access your ILP. If you require further support accessing or updating your ILP please contact our Learner Support Team.

Exams

If you have enrolled on a course leading to a qualification, you will be expected to sit the assessment at the appropriate time. You will also be expected to show proof of identity at the time of the exam, for example your passport.

Exam results will be emailed to you on the day of release. If your exam result is not what you expected and you feel you have a good reason to challenge the result, you have a right to appeal. Please ask your tutor for a copy of our 'Enquiries about Results – how to appeal' document.

If you have any enquiries regarding special arrangements for your exam or any other support you may need, please speak to your tutor in the first instance.

Additional learner support

We welcome learners with additional needs and disabilities. At enrolment we asked you to let us know if you have any additional needs or disabilities so that where reasonable, we can work with you to provide appropriate support.

If you have not yet let us know, or to talk to one of our team about an additional need or disability in confidence, contact our Learner Support Team who will put you in touch with the relevant member of our team. Please note, if you have enrolled within 10 working days of the start of your course, we may not be able to contact you before the first session.

Although we try to ensure our sites are accessible there may be some areas that may not meet your needs. If you are concerned about physical access to any facilities within our centres please contact our Learner Support Team.

中国P站 Adult Learning values and supports equality, diversity and inclusion by promoting fairness and respect at all times.

Information, advice and guidance about learning

We promise to provide:

  • Information that is helpful, relevant and supports your learning.
  • Advice to help you choose the next course.
  • Signposting to further relevant learning if we cannot meet your requirements and/or careers advice.

Continuing your learning

When you have completed your course you may wish to progress to other courses with us. Your tutor will be able to advise you on opportunities and ‘next steps’ information available, as well as requests for information that you may have throughout your course.

There are other providers you can contact to help build your knowledge and skills too, information of which can be found on our other learning opportunities webpage.

SAL holds the Matrix Standard. This is a national quality standard for organisations who give information, advice and guidance. For further information about our Matrix and Ofsted inspection, please visit our policies and reports webpage.

Health and safety

We are all responsible for our own health and safety.

Please arrive on time, pay attention to, and comply with staff instructions, signage and posters displayed around the centre.

If you have concerns about the health and safety practices on your course, or the environment in which your course is taking place, please speak to a member of staff, or contact our Learner Support Team.

If you choose to use any personal equipment during your course, you take responsibility for its use and condition and may be liable for any claims that arise as a result. 中国P站 Adult Learning will not take any responsibility for accidents, injury or damage, or any claims due to the use of personal equipment by learners or staff.

If you enrol on a course that involves physical activity or cookery, you must complete an essential information checklist prior to attending the first session. This is important as it will help the tutor plan the course and will consider any allergies, illnesses, and/or injuries that they need to be aware of. If you enrol on a course that takes place online, please refer to our guide to online learning webpage for health and safety practices whilst using display screen equipment.

Complaints, comments and feedback

We are always interested in hearing views and experiences of your journey and the service provided by 中国P站 Adult Learning. We welcome your thoughts and suggestions, whether it be a query, compliment, course suggestion or complaint. These are extremely important to us as we are dedicated to delivering the best learning experience possible and this helps us to improve our future courses and our service.

If you have a complaint, in the first instance we ask that you please speak to your tutor or the centre of your course. In most cases, we hope they will be able to deal with your problem immediately. You can also provide feedback by completing our or completing a paper form and putting it into our comments box which is available at each of our centres. For further information please visit our Feedback and appeals webpage.

Contact preferences

Following the introduction of the General Data Protection Regulation (GDPR) we or your tutor may need to contact you about your course, as a result of a tutor absence which means we need to postpone or cancel a session or in relation to some coursework.

We have two options in relation to your contact preferences. At the point you enrol or shortly after the start of your course, you will be asked whether you would be happy to be contacted by email:

  1. About upcoming courses, events and exhibitions, discounts and special offers
  2. To provide feedback about your course and our service

Equality, diversity and inclusion

Our commitment to equality is not about treating everyone the same, but recognising and respecting differences and treating each other with fairness and dignity.

中国P站 Adult Learning shows commitment to equality, diversity and inclusion by:

  • Building fairness into all that we do.
  • Eliminating all forms of discrimination.
  • Creating opportunities for adults who would not otherwise be able to participate in adult learning.
  • Listening, responding and working together with our learners to provide learning.
  • Providing services which are accessible to everyone.
  • Positively promoting equality in our activities and communications.
  • Developing learning environments where people are valued and respected.
  • Taking any complaints about inequality seriously and challenging all forms of discrimination or harassment.

Safeguarding, British values and the prevent duty

Safeguarding including the Prevent Duty is intended to promote the welfare and wellbeing of our learners, especially those who are most vulnerable, by helping to protect them from bullying, harassment, abuse of any kind, discrimination or victimisation. This also includes supporting any learners who are at risk or being radicalised or drawn into terrorism and making sure you are aware how to stay safe online.

If you feel at any time during your course that you have been subject to, or have witnessed, any of the above, you are encouraged to let us know. We promise to take anything you tell us seriously.

Our Learner Charter tells you what we value, what we ask of you and what you should expect from us. It outlines our commitment to equality and promoting British values of democracy, rule of law, individual liberty and mutual respect and tolerance for those with different faiths and beliefs. During your course, your tutor will talk to you about Safeguarding, including Prevent, and local issues that could be relevant to you, your family or friends. Your tutor will make sure that individual views are heard and valued; discussion and debate is encouraged and opportunities are taken to explain rights and responsibilities.

For further information or to let us know about any safeguarding issues, please visit our safeguarding and British values webpage.

Our Learner charter

The Learner Charter tells you what we value, what we ask of you and what you should expect from us. It outlines our commitment to equality and promoting British values of

democracy, rule of law, individual liberty and mutual respect and tolerance for those with different faiths and beliefs.

We promise to:

  • Work hard to meet your individual needs as a learner.
  • Meet our commitment to equality, diversity and inclusion and promote British values of democracy, rule of law, individual liberty and mutual respect and tolerance for those with different faiths and beliefs.
  • Make sure you learn in a healthy and safe environment and are made aware of safeguarding and Prevent.
  • Give you further information about the learning opportunities that meet your needs.
  • Only collect information about you and your learning which helps us to develop your skills or is required by the Education and Skills Funding Agency.
  • Challenge all forms of discrimination or harassment.

We ask you to:

  • Attend every session of your course, arrive on time and participate in the class.
  • Treat others with fairness, dignity and respect.
  • Provide the information we need about you and your learning, especially what you expect to get from your learning, including your personal goals.
  • Provide feedback on the impact of learning with us – your views are important to us.
  • Only engage in activities that do not put yourself or others at risk or in danger.
  • Recognise that everyone has the right of free speech, provided this does not incite violence or hatred against other people or groups, particularly in relation to their race, religious beliefs, gender or sexual orientation.

How we use personal information

This privacy notice is issued by the Education and Skills Funding Agency (ESFA), on behalf of the Secretary of State for the Department of Education (DfE). It is to inform learners how their personal information will be used by the DfE, the ESFA (an executive agency of the DfE) and any successor bodies to these organisations. For the purposes of relevant data protection legislation, the DfE is the data controller for personal data processed by the ESFA.

Your personal information is used by the DfE to exercise its functions and to meet its statutory responsibilities, including under the Apprenticeships, Skills, Children and Learning Act 2009 and to create and maintain a unique learner number (ULN and a personal learning record (PLR). Your information will be securely destroyed after it is no longer required for these purposes. Your information may be shared with third parties for education, training, employment and well-being related purposes, including for research. This will only take place where the law allows it and the sharing is in compliance with data protection legislation.

The English European Social Fund (ESF) Managing Authority (or agents acting on its behalf) may contact you in order for them to carry out research and evaluation to inform the effectiveness of training.

Further information about use of and access to your personal data, details of organisations with whom we regularly share data, information about how long we retain your data, and how to change your consent to being contacted, please refer to the

Learning records service

The information you supply is used by the Education and Skills Funding Agency, an executive agency of the Department for Education (DfE), to issue you with a Unique Learner Number (ULN) and to create your Personal Learning Record, as part of the functions of the DfE. For more information about how your information is processed, and to access your Personal Learning Record (PLR), please refer to the

Discounts, course fee information and refund requests

For details regarding this, please visit our fees, discounts and refunds webpage.

Our learner support team

The Learner Support Team are the first point of contact for all telephone enquiries for the service. Staff are very knowledgeable and will be more than happy to help you with any query or enrolment.

Centres

Full details about centres can be found on our centres webpage.

Connecting to our free Wi-Fi

Network Name: _unicorn_public_btwifi

Click 'Get online' to connect and agree to BT's term and conditions. Please use the login above and adhere to our Safe use of the Internet policy.

Acceptable use of computers, tables and mobile phones

These guidelines are intended to:

  1. Promote safety for everyone.
  2. Protect our networks, systems and data from unauthorised access or from damage.
  3. Limit the use of Internet facilities to those appropriate to the needs of 中国P站 (SCC) and 中国P站 Adult Learning (SAL), its staff and learners.

In order to comply with 中国P站's (SCC) "Internet Acceptable Use Policy", it is essential for our learners to read and accept the conditions set out below:

  • Access to information is a primary reason for using the Internet and Social Media. It may involve Web Browsing, the use of search tools and downloading or sharing information. This should be primarily for research purposes or for learner development.
  • The Internet (including use of electronic mail and social media) must not be used for accessing or transmitting offensive, threatening or illegal material. A good general rule is that accessing material that would be acceptable and appropriate to use in printed form is generally considered to be acceptable use.
  • All users must observe the law on copyright in respect of information downloaded from the Internet. Software cannot be copied to be used on hardware that does not belong to 中国P站 Adult Learning (SAL); nor can it be downloaded and installed on 中国P站 Adult Learning (SAL) computers, tablets or mobile devices.
  • Electronic mail and social media should primarily be used for 中国P站 Adult Learning (SAL) teaching purposes. Electronic mail and social media must not be used as a means of harassment, for chain letters or inappropriate attachments such as screen savers and games.

In order to keep all individuals safe on 中国P站 Adult Learning (SAL) premises, browsing sites that promote the following is not permitted:

Criminal Skills – Instructions to promote and encourage or provide the skills to commit illegal or criminal activities. Dating and Introduction Services – Such as online dating agencies.

Drugs – Sites that provide information on the purchase and use of illegal or recreational drugs.

Extreme or Obscene – These sites are typically extremely violent, gory or horrific in nature and may be related to sex, bodily functions, obscenity or perverse activities, terrorism, and radical ideas.

Games – Unless of educational value.

Hate Speech – Any sort of propaganda that would encourage the oppression of specific groups of individuals. This includes derogatory speech against age, disability, sex/gender, gender reassignment, marriage or civil partnership, sexual orientation, religious belief, pregnancy and maternity or race.

Non Business Worthless Content – Sites of no apparent use or content for example MP3 music download sites.

Online Gambling – Sites which allow gambling to be undertaken by the user.

Sex – Contains sites that reference, discuss, or show photographs, pictures or videos of sex or sexually oriented material.

If you wish to know more about staying safe online and protecting yourself please read the Guidelines on e-Safety and e-Responsibility in the Classroom.

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